Returns & Exchanges Policy
Hassle-free 14-day returns. Drop off items at our Minsk flagship showroom & warehouse or request courier pickup across Belarus.
We want you to love your Scandinavian furniture and home decor. If an item doesn’t fit your space or match your expectations, return it within 14 calendar days of delivery for a full refund or exchange. You can return items directly in person to our Minsk Flagship Showroom & Warehouse or ship them via courier from any city in Belarus.
How to Return an Item in 4 Easy Steps
We respect your time. Returning items with us takes just a few minutes.
1. Initiate Return Request
Contact customer support via WhatsApp, Telegram, or email with your order number and brief reason for return.
2. Prepare Items in Original Packaging
Ensure the item is unused, clean, and in original packaging with all factory labels, fittings, and manuals.
3. Drop Off in Minsk or Hand to Courier
Bring the item to our Minsk showroom / warehouse for free instant return, or hand it to our courier in any Belarusian city.
4. Quick Inspection & Fast Refund
Once inspected, refunds are credited back to your original payment method (ERIP or bank card) within 1–3 business days.
In-Person Return Drop-Off Points
Drop off returns directly at our flagship showroom or central warehouse in Minsk for instant inspection.
DRÖMKÖK Minsk Showroom
DRÖMKÖK Minsk Warehouse
Non-Returnable Items
Customized furniture built to unique dimensions, cut fabrics/textiles, opened hygiene items, and clearance items marked as final sale.
Frequently Asked Questions
Have Questions About a Return?
Our customer support team is ready to guide you through your return or exchange seamlessly.